POLICIES
DEPOSITS
When scheduling, we do require a $200 non-refundable appointment fee for bigger projects, and a $100 non-refundable appointment fee for other projects. It holds your appointment in the calendar and is deducted from the total cost of the tattoo. If multiple sessions are required to complete the tattoo, the $100 deposit is deducted from the last appointment’s cost.
Deposits cannot be transferred from one artist to another.
We do not schedule appointments until the client knows specifically what they want.
The deposit goes toward the agreed-upon tattoo that the client described when booking the appointment (the tattoo may be described through email correspondence, submission form, over the phone with the receptionist, during a consultation with the artist, or written on our shop deposit form). If you decide you want a completely different tattoo, please contact the shop as soon as possible. The artist may or may not be able to do the new tattoo idea for you as they initially agreed to a different tattoo. In the event the artist is unable to do the new tattoo idea described, you forfeit your deposit.
You may not use a gift card toward the deposit.
MINIMUM COSTS
Our shop minimum is $100, no matter how simple or small the tattoo is. This covers the cost of materials. If the artist quotes your tattoo at $100, you must put down an $100 non-refundable deposit.
RESCHEDULING
In the event that you need to reschedule, please inform us as soon as possible. You may call the shop at 585-413-3792 or email us at blackonyxtattoocollective@gmail.com. You must notify us at least 72-48 hours prior to your scheduled appointment or your deposit is forfeited. If you contact us to reschedule in less than 48 hours before your appointment, you must pay a new deposit to reschedule.
NO CALL NO SHOW
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Please arrive at your appointment on time. In the event that you are running several minutes late, please call the shop at 585-413-3792 to notify us. If you are more than 15 minutes late and we have not heard from you, your appointment and deposit are forfeited. If you would like to schedule another appointment, you must pay another deposit.
GIFT CARDS
You may purchase a gift card from us in store. We do not sell gift cards online or over the phone.
Gift cards are not specific to one artist. You may use the gift card toward any artist employed at the shop at the time of your scheduled appointment.
Gift cards may not be applied toward a deposit. We require a cash or credit card payment for deposits.
Gift cards are non-refundable and may not be returned. All sales are final.
CONSULTATIONS
You do not require an appointment for a consultation with an artist. You can stop by the shop Monday through Friday, 11AM to 6PM to talk with one of our artists. If you want to speak with a specific artist, please call ahead to see if the artist is working that day/time.
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AGE REQUIREMENT
By New York State law you must be 18 years old to be tattooed. Parents CANNOT provide consent for minors. Please be prepared to present valid photo identification at your appointment.
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HEALTH CONDITIONS
If you take any medications that are blood thinners, please consult your doctor prior to scheduling an appointment. We cannot tattoo you if you are pregnant. We do not recommend getting tattooed if you are breastfeeding. Consult your doctor to better inform that personal decision.
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TOUCH UPS
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Allow the tattoo to completely heal (2-3 weeks). If your tattoo requires a touch up, please stop by the shop or send us a photograph of the tattoo. Free touch ups are provided, based on the artist's discretion. If the tattoo healed poorly due to improper aftercare, the touch up will not be free and will cost the shop minimum ($100) or the artist's hourly rate. Tattoos on the fingers and feet naturally wear quickly, sometimes within weeks. These tattoos are not covered by the free touch up policy.
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